54bat's Privacy Policy

1 What Information We Collect

We may collect the following types of information when you register and use services on the 54bat platform:

1.1 Personal Identity Information

Your full name, date of birth, and details of any applicable identity documents are collected when you complete the account registration process. This information is required to verify your age and confirm your identity. Our platform is for persons aged 21 and above only.

1.2 Contact Information

Your email address and mobile number are collected. This information is used to communicate with you about your account, send important notifications, and provide service-related updates.

1.3 Financial Information

During deposit and withdrawal processes, details of your preferred payment method — such as your bKash, Nagad, Rocket, or Upay account number — are recorded. We never store your full PIN or password. All financial transactions are secured with SSL encryption.

1.4 Technical and Usage Information

When you use our platform, certain information may be collected automatically, including:

• IP address and device type
• Browser type and operating system
• Time spent on the platform and pages visited
• Login time, date, and location (at city level)
• Information collected through cookies and similar tracking technologies

1.5 Gaming Activity Information

Your gaming history, bet amounts, win and loss records, and information about which game categories you prefer are collected. This information is used to improve your gaming experience and ensure responsible gaming.

2 Purpose of Information Use

54bat uses the information collected about you for the following legitimate purposes:

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Running cricket betting, slots, live casino, and other gaming services smoothly.
• Financial Transactions: Completing deposit and withdrawal processes securely and preventing fraud.
• Customer Support: Providing you with assistance 24/7 in Bengali via live chat and email.
• Promotional Communications: Informing you about bonus offers and promotions, subject to your consent.
• Responsible Gaming: Identifying unusual gaming behaviour and supporting players who may have a problem.
• Legal Compliance: Complying with applicable laws, regulations, and regulatory guidelines.
• Platform Improvement: Analysing user experience to improve the quality of our services.

3 Information Sharing and Disclosure

54bat does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Only the information necessary to operate the service is shared with payment processors (bKash, Nagad, Rocket, Upay), software suppliers, and technology infrastructure providers. These partners are contractually bound to meet our privacy standards.

3.2 Legal Requirements

Information may be provided to the relevant authorities in the case of a court order, government investigation, or legal obligation. In such cases we will only provide information that is legally required.

3.3 Fraud Prevention

Relevant information may be shared with the appropriate organisations to prevent fraudulent activity in the interest of cybersecurity.

4 Cookies and Tracking Technologies

54bat uses cookies and similar technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Without these, core platform functions cannot operate, such as maintaining your login session.
• Functional Cookies: These help remember your preferences and settings.
• Analytics Cookies: Used to analyse user behaviour and improve the platform.

4.2 Cookie Control

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may limit some platform functions.

5 Data Security Measures

54bat applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Secure Data Storage: Sensitive information is stored in encrypted databases.
• Access Controls: Only authorised staff can access specific information.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: The option to add an extra layer of security to your account.
• Fair Play Assurance: Transparency and fairness are maintained in all gaming activity.

Please note, however, that complete security cannot be guaranteed when transmitting information over the internet. While we take every possible measure, users are also responsible for keeping their own passwords secure.

6 Data Retention Period

54bat retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

Information from active accounts is retained for the duration of the account. Even after an account is closed, financial transaction records and legal documents are kept for a set period in accordance with applicable regulations. Once that period has passed, information is securely deleted or anonymised.

7 Your Rights

You have the following rights regarding your personal information:

To exercise any of the above rights, please contact us. We will process your request within a reasonable time and in compliance with relevant legal requirements.

8 Protection of Minors' Information

The 54bat platform is for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If a minor's information enters our system by mistake, it will be deleted immediately.

If you believe a minor is using our platform, please notify our support team immediately.

9 Third-Party Links and Services

If you navigate from our platform to a third-party website, that site's own privacy policy will apply. 54bat is not responsible for the privacy practices of those external sites. We recommend that you read the privacy policy of any third-party site before visiting it.

10 Changes to This Policy

54bat may update this Privacy Policy from time to time. For significant changes, we will notify you by email or via a notice on the platform. Continued use of the platform after a change has been made will be considered acceptance of the new policy.

The "Last Updated" date at the top of the page always indicates the date of the most recent version. We recommend reviewing this policy regularly.

11 Complaints and Contact

If you have any questions, concerns, or complaints about this Privacy Policy or the processing of your personal information, please contact us. Our support team is active 24/7 and provides assistance in Bengali.